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Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

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New Poster

Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

About two weeks ago, Xfinity Stream has stopped working in my Chrome browser.  I receive the following message:

 

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00114)

 

I've logged out and back in, restarted Chrome, made sure Chrome was up to date, and restarted my laptop.  None of that worked.  The funny thing is that Xfinity Stream works just fine in Microsoft Edge.  I would just prefer to keep using Chrome instead of loading up a different browser just to stream Xfinity.

 

Thanks.

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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Were you able to find a fix?

I'm a new xfinity customer and having the exact same issue. However I have tried several different browsers and get the same error code on all of them.

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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Having the same exact issue 😞
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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Hi I am having the same issue. I have exited the app, restarted my computer, cleared cookies and data, restarted again, waited a few days to see if it would fix itself and it hasn't. Were you able to find any solution to this error? 

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Expert

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."


@mariatvdash wrote:

Hi I am having the same issue. I have exited the app, restarted my computer, cleared cookies and data, restarted again, waited a few days to see if it would fix itself and it hasn't. Were you able to find any solution to this error? 


operating system (example: windows)? version (example:64 bit windows 10)? Browser brand and version? have you tried the Chrome browser after making sure it is updated to latest version?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Having exact same error for over a month now.  Xfinity doesn't seem to be able to answer this issue.  Worked for yours previously on Macbook using Chrome.  Nothing changed.  Just clear browser history and cahe and same issue.  I see plenty of "official Xfinity support folks on this forum.  Can someone answer reply with the fix?

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Expert

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."


@Cro67 wrote:

Having exact same error for over a month now.  Xfinity doesn't seem to be able to answer this issue.  Worked for yours previously on Macbook using Chrome.  Nothing changed.  Just clear browser history and cahe and same issue.  I see plenty of "official Xfinity support folks on this forum.  Can someone answer reply with the fix?


answer the questions please listed just before your post.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

My reply wasn't off topic.  I answered your questions and am having this same problem that Xfinity doesn't seem to have an answer to.  In addition to that I am unable to load the account information to pay my bill.  Simply telling me to go to my account does me no good.  I know that and have been paying my bill that way since it has been created.  This functionality broke at the same time I started getting the TVAPP-00114 error on Stream.  

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Frequent Visitor

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Latest version of Chrome does not solve the issue.

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New Poster

Re: Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

Had this issue in Chrome and tried clearing cookies, restart computer. Did not work

 

SOLUTION: Restart modem and issue was resolved.