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Xfinity Stream Beta Not working on Roku TV

New Poster

Xfinity Stream Beta Not working on Roku TV

I go to xfinity.com/authorize and enter the code, the site says successful but then the Roku TV says I need an account. I already have an account, I noticed that the authorize site doesn't ask me to login it just asks for the code. Maybe this is the issue as it is not providing a place to login? I have no problem streaming from my mobile app and laptop. Help!
Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

locaincb, thank you for taking the time to reach out to us here! I can help out with the Roku/Stream issues, I get how important it is to get this resolved. To get started, I'd like to troubleshoot from the account. Can you please send me a PM with your first and last name? Thank you!

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


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New Poster

Re: Xfinity Stream Beta Not working on Roku TV

Same issue

 


@ComcastAlly wrote:

locaincb, thank you for taking the time to reach out to us here! I can help out with the Roku/Stream issues, I get how important it is to get this resolved. To get started, I'd like to troubleshoot from the account. Can you please send me a PM with your first and last name? Thank you!

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


 

Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Greetings, Paul56! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having the same issues with getting your Roku activated. That's certainly frustrating. I would certainly like to look into this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xfinity Stream Beta Not working on Roku TV

Same issue. Was working for a month and then all roku's give error that I am not subsribed. Did you get this resolved?

Regular Visitor

Re: Xfinity Stream Beta Not working on Roku TV

Same situation happened to me outside my home network.  I wanted to access my recordings and home network premium subscriptions when away from home using the  Roku Express device.

 

We tried setting up the Xfinity Stream via Roku Express in a vacation home. We wanted to access our home recordings and premium networks.

  • Roku set up, all other apps work.
  • Load Xfinity Stream Beta = ok
  • Follow mobile phone browser instructions, get unable to access, contact provider customer service — didn’t even get request for login info
  • Reloaded app, follow laptop instructions, enter xfinity acct info, get same error message “unable to access”
  • we subscribe to comcast cable in the vacation home
  • brought the Roku device home and it works in my home network — but that’s not where I need it. 

I tried this during June 21, 22, 23. Seems like this was the issue for others during this time window?

 

Per the comcast customer service rep I spoke with on the phone, I should be able to access my home recordings and xfinity networks with the Roku anywhere I have internet access.

Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hey, Morsesb1. Thanks for reaching out to us on the forums. I apologize to hear you are having the issue as well. I would like to take a look into this and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hello, aricci26. Thanks for reaching out to us. I apologize to hear that you are unable to use the Roku outside of your home network. As of right now the only way to stream outside your network using the Xfinity Stream app is on a smartphone, tablet or PC. As of right now, the Roku can only be used on your in-home network. You can find out more by going to https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs and looking under the title "Using the Xfinity Stream App on Partner Devices". If you have any further questions, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hello, locaincb. I have not heard back from you and hope you were able to get the issue resolved. If you still need assistance, please feel free to start a new public thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hello, Paul56. I have not heard back from you and hope you were able to get your Roku working. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hello, Morsesb1. I have not heard back from you either and hope the issues have been resolved. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity Stream Beta Not working on Roku TV

Hello, aricci26. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!