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@Onetech67 wrote:
I have a Roku TV and have been using the Xfinity Stream app for some time now. As of yesterday all the HD channels (800's) have disapeared. Can someone tell me why this has happened?
does your set top box show the HD channels and let you play them? can you try another smart device like phone or tablet and see if the stream app includes those channels and they play?
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@Onetech67 wrote:
Yes, I have the HD channels on tablet, phone and web. Also have it with set top box. but do not with the Roku television.
on the roku main menu highlight the xfinity channel and press the "star" button on the remote. select remove. after removed unplug the roku from the TV and power supply (AC) for 2-3 minutes. plug it back in and re add the Xfinity Beta channel and reauthorize. working?
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@Onetech67 wrote:
Nope, still no HD channels
does a smart phone/tablet have the HD channels? do you have a separate listing on your current bill for HD technology fee $10?
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@daddygrumble wrote:
Further detail:
My PC browser and phone can both stream HD channels.
Two Roku sticks (Streaming Stick and Streaming Stick+) are both up-to-date with latest firmware. Neither restarts nor removal and reinstall/re-authorization of Stream app brings back the HD listings.
does your bill show a separate line for HD technology with $10 or does it show 0.00?
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check your latest bill. is there a line that adds HD technology free for $10 or is it 0.00 or is there no HD on the bill? is it X1 service?
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Hi everyone. Here is a helpful/related FAQ link: https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs.
Can I watch HD channels with the Xfinity Stream Beta app on Roku?
If your Xfinity TV subscription includes HD channels, you'll be able to watch the same HD channels on your Roku device. By default, Xfinity TV customers that subscribe to HD will auto-tune to the HD version of a channel when possible. If you do not subscribe to HD, you will not be able to view HD channels on your Roku device. If you would like to subscribe to HD, contact us to order.
There was an issue previously where customers were receiving HD programming on their Roku devices that did not have HD services included with their package. We have since corrected this and anyone not paying for HD service in their Comcast television package will no longer receive HD service on their Roku devices.
Please let us know if you are paying for HD service and not receiving all or some HD channels (and give us a few examples if there are certain networks in particular) that way we can further assist. Thank you!
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@AfterTen wrote:
OK, I'm paying for HD but not getting HD on my Roku.
I have Digital Starter+ - 140 Channels and those 140 channels include HD.
But I do not pay a seperate line item that says HD Service.
I get HD on my TVs and on any other device beside my Roku.
do you have x1 service? on your bill it will have one of two lines IF you have HD. it will always say a line 'HD Technology Fee'. the amount will be $10 or $0 (zero if it is included in your current package). without that line then you do not have HD service and the Roku will not currently deliver HD.
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@AfterTen wrote:
I have Starter XF Double Play
Includes Digital Starter, Streampix, Selected Premium Channel, TV Box and Blast! Internet
Digital Starter is listed on your website (and on my bill) as 140+ Channels.
Those channels include a bunch of HD channels that I currently get and am enjoying right now.
I do not have a charge listed as "HD Technology Fee" for any amount on my bill.
Now maybe this is because I get my TV through a cable card. So if it is possible to add the "HD Technology Fee" as a $0 charge so I can stream HD to my Roku that would be terrific.
since you do not have X1 service, I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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Hi @AfterTen,
Thank you for posting to the Xfinity Forums. I'd be happy to review your account. If the HD Tech fee is needed on your account, I can help get it added, but it would only be free if it's included in the package you receive. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click "Comcast_Support” and click “send a message".
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@thebigmontana wrote:
@Comcast_Support I am unable to send a private message but I would like you to review my account. I subscribe to HD channels but cannot view them on the Xfinity Stream app on my Roku. I am able to view these HD channels on my iPhone, iPad and desktop browser.
Let me know what additional information you need from me.
go to the top of this web page and find the 'sign in' link. sign in. now go to the post where the comcast username is shown and touch their username (click on it). in the upper right corner you will see the 'message me' link to click.
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@dscavs wrote:
I have installed the Xfinity Stream Beta app on my LG tv, but am also not receiving the HD channels. How do I go about getting HD channels on the LG app?
are you an X1 subscriber? on your most recent comcast bill is there a line that says "HD Technology fee" for $10 or $0?
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@dscavs wrote:
I am an X1 subscriber but my bill doesn't have a line for "HD Technology Fee". It does have a "Broadcast TV Fee" for $10. I currently receive HD channels through a Comacst CableCard, so I do have HD channels. I just can't get the HD channels to show up in the Xfinity Stream Beta app guide.
which x1 set top box do you have? (DVR?) or do you mean you have no set top boxes but use the TV card for legacy cable (non-X1)?
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@dscavs wrote:
I don't have a set top box. I have a Comcast cable card in a PC running Windows Media Center. My Comcast bill shows that I have X1 Starter package.
I can also go to https://www.xfinity.com/stream/listings on my PC and see and watch the HD channels, but they don't appear on the Xfinity Stream Beta app on the LG TV. I can also watch non-live HD shows on the beta app on the LG, just can't get the live channels.
look at your bill. is there a line that says "HD Technology fee" for $10 or $0 ?
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@carlislegeorge wrote:
Signal Quality through xfinity stream app? is the signal coming to my display through the Xfinity streaming beta app on my new LG TV the exact same 4k signal coming through the comcast 4k set top box? not going through Roku, using the LG App. Looks like a clean signal but to my eyes doesn't seem to pop as much when compared to the set top box signal.
do you have X1 TV and internet service? is there a line on your most recent bill "HD Technology free" for $10 or for $0 ?
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@carlislegeorge wrote:
Yes I am paying for HD service. My question is whether the X1 box does a better job processing a signal delivered from the coax via hdmi, or my TV (new LG 77 C9) does a better job processing the streamed Wi-Fi delivered signal, or is it exactly the same signal.
if there is a line as described for HD technology fee then you have HD on the stream beta app. depending upon signal strength and your network saturation (pipe available) situation they are the same stream with exception of audio as the stream app currently is only 2.0 audio.
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@Henry88888 wrote:
I could not get private message button even after I signed in. Now I just started the promotion deal of 100Mbps and 140+ channels (total $92 tax and fees included). But no HD signal on TV either with Roku or Samsung smart TV. What sould I do next?
did you view a copy of your subscription benefits? did you see that your plan includes HD technology or has it added on? ($9.95/month). since new service, need to know to direct you to the correct place.
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