Hello @DAC1978, thanks for reaching out to our Forums! I'm sorry to hear about this On Demand English recording concern. I would be more than happy to further look into and assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@DAC1978, I never received a private message or heard back from you on here, so I will be locking this thread. Please be sure to send me a Private Message if you still need assistance with this On Demand English recording concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you choosing Comcast as your service provider.