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Video Quality When Watching On Demand on PC

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New Poster

Video Quality When Watching On Demand on PC

Hello, I'm hoping I'm posting in the appropriate place. What I want to know is why I can't watch On Demand movies in High Quality on my PC? I have plenty of internet speed. My speed test showed 800-900 mbps. My video card and processer are fast enough too. On High Quality I get Digital Distortion and eratic jumps. I have to set the quality manually to Low quality to watch. If I let it set to Auto it will try to play in High quality and will play distorted. Does anyone know why or have a solution? Or do you know where I can find the answer? Thank you

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Gold Problem Solver

Re: Video Quality When Watching On Demand on PC


@davelikesfish wrote: ... On High Quality I get Digital Distortion and eratic jumps. ...

If you are using the Chrome browser, turn off its hardware acceleration, there's an incompatibility of some sort. Click chrome://settings/system, move the "Use hardware acceleration when available" slider to off, then close Chrome and restart it.

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New Poster

Re: Video Quality When Watching On Demand on PC

Oh that’s great. Yeah I’m using Chrome. I’m not at my PC right now but I’m sure you got me the right fix. Thanks a lot for your help.
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New Poster

Re: Video Quality When Watching On Demand on PC

Hi again. This helped. The video is clearer but the movie is playing like jumping frames. Do you know what I should try next? Thanks
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Gold Problem Solver

Re: Video Quality When Watching On Demand on PC


@davelikesfish wrote: ... Do you know what I should try next? ...

Try another browser? If that doesn't help, you might want to check out Connection Troubleshooting Tips.

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New Poster

Re: Video Quality When Watching On Demand on PC

I was wondering about Flash too. Chrome says it won’t support Flash after the end of December. Then what?
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New Poster

Re: Video Quality When Watching On Demand on PC

Movies won’t play at all on any other browser I try. Even when I ok Flash I get a message saying ‘sorry your entertainment won’t play at this time’. Why is this so difficult? If I’m paying for this shouldn’t it be easy?