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Various errors while watching streaming episodes?

Regular Contributor

Various errors while watching streaming episodes?

It's not to say that these problems haven't happened sporadically but the last week I'm lucky if I can watch a single show without a problem. Last night after three or four tries I finally managed to get through the 4th episode of True Detective Season 3 Episode 4. But so far today I've had to start watching yesterdays episode of Manifest 3 times from the beginning, at first I was getting "This video cannot be played Error Player, vodStreamheartbeat.400"; I power cycled all my equipment and rebooted my computer and was able to get a little more than halfway through when I now get a message something like "This video may no longer be available".

 

Everytime something goes wrong I end up having to watch the show from the beginning; does anyone have an idea what's going on and how to fix it?

Regular Contributor

Re: Various errors while watching streaming episodes?

Also, now I'm trying to watch Manifest and every few minutes it keeps getting stuck for 30 seconds to a minute before starting again. Also otherwise internet appears to be working fine.

 

And now "Well that didn't go as planned..." and "We're having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program."

New Poster

Re: Various errors while watching streaming episodes?

Same here while streaming on a Samsung Galaxy Tab E, especially the feezing part. It's happened in the past but for the last few days it's all the time.
Expert

Re: Various errors while watching streaming episodes?


@cbrox20 wrote:
Same here while streaming on a Samsung Galaxy Tab E, especially the feezing part. It's happened in the past but for the last few days it's all the time.

if moving closer to the router does not cure the issue, use the square button to select and close all apps. now try to stream. better? if not, power down the galaxy completely (this is not just locking the phone). then restart the galaxy and try the app without running any other apps.



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New Poster

Re: Various errors while watching streaming episodes?

Yeah, I've tried that. Totally shut down and rebooted, not just a restart. I also uninstalled and reinstalled the Xfinity Stream app.

Interestingly, I can stream without issue on my Samsung J7 phone. So it's either an issue with my tablet or the app is now incompatible with it. Wondering if they released a newer version t HDat introduced this problem since it was 97% working until about a week ago.
Silver Problem Solver

Re: Various errors while watching streaming episodes?


@cbrox20 wrote:
Yeah, I've tried that. Totally shut down and rebooted, not just a restart. I also uninstalled and reinstalled the Xfinity Stream app.

Interestingly, I can stream without issue on my Samsung J7 phone. So it's either an issue with my tablet or the app is now incompatible with it. Wondering if they released a newer version t HDat introduced this problem since it was 97% working until about a week ago.

What tablet are you using?  Are you using the correct username/password you use with the phone?

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New Poster

Re: Various errors while watching streaming episodes?

Samsung Galaxy Tab E

Yes using the same password as phone.

I'm going to try streaming from another source on the tablet. If I encounter the same issues that should tell me it's a problem with the device.

Process of elimination
Official Employee

Re: Various errors while watching streaming episodes?

 

NormAtHome, what device are you streaming on? What operating system?  Android OS versions 4.0, 4.1, 4.2 and 4.3 are no longer supported. You will still be able to use the Xfinity Stream app, but you will not be able to update to the latest app version without Android OS version 4.4.

 

 


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