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VOD for TV shows not working on browser

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VOD for TV shows not working on browser

I'm able to watch my favorite TV shows on my phone and I'm able to cast them to other chromecast devices, but I'm unable to watch TV shows on my PC internet browsers. I've noticed that I have the ability to watch movies on my browser, but I can't just click "watch", I have to choose to watch TVGO within menu of the feature. TV shows don't give me that option for TVGO, so when I click to watch, it loads and then brings me to a pop up that says "Great News! You can watch this anywhere, any time." with a "WATCH NOW" button. If I click that, I get the same loading screen and then the pop up, again. A vicious little cycle! Any chance there's a simple resolution for this? Any ideas? I'd love to be able to watch my favorite TV shows on my internet browsers.

 

Thanks in advance!

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Expert

Re: VOD for TV shows not working on browser


@davamene wrote:

I'm able to watch my favorite TV shows on my phone and I'm able to cast them to other chromecast devices, but I'm unable to watch TV shows on my PC internet browsers. I've noticed that I have the ability to watch movies on my browser, but I can't just click "watch", I have to choose to watch TVGO within menu of the feature. TV shows don't give me that option for TVGO, so when I click to watch, it loads and then brings me to a pop up that says "Great News! You can watch this anywhere, any time." with a "WATCH NOW" button. If I click that, I get the same loading screen and then the pop up, again. A vicious little cycle! Any chance there's a simple resolution for this? Any ideas? I'd love to be able to watch my favorite TV shows on my internet browsers.

 

Thanks in advance!


comcast is detecting that you are not at home on your own home internet. do you use a vpn service on that PC?



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Re: VOD for TV shows not working on browser

Yes, I have a VPN- although I am home, and I am able to watch other movies on xfinity stream in the browser. I'm just not able to watch specifically TV shows.

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Expert

Re: VOD for TV shows not working on browser


@davamene wrote:

Yes, I have a VPN- although I am home, and I am able to watch other movies on xfinity stream in the browser. I'm just not able to watch specifically TV shows.


try turning off the vpn. if that fixes it put in an exception to the vpn.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!