Community Forum

Unable to watch my purchases on tv.xfinity.com

Regular Visitor

Unable to watch my purchases on tv.xfinity.com

I am able to view the title/picture of what I have purchased/own. However, when i go to click on it to actually watch it, the place to click and start watching does not exist.
Just the movie/TV info.

I usually use IE but a message popped up on that saying I needed to watch in Firefox or Chrome.

 

Note: I have just tried on IE as well, and the same thing is happening there now too. Why can't I watch my purchases?
These aren't new purchases. I have owned them for some time now

Expert

Re: Unable to watch my purchases on tv.xfinity.com


@tt0303 wrote:

I am able to view the title/picture of what I have purchased/own. However, when i go to click on it to actually watch it, the place to click and start watching does not exist.
Just the movie/TV info.

I usually use IE but a message popped up on that saying I needed to watch in Firefox or Chrome.

 

Note: I have just tried on IE as well, and the same thing is happening there now too. Why can't I watch my purchases?
These aren't new purchases. I have owned them for some time now


are you able to see the purchases on a smart phone/tablet?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to watch my purchases on tv.xfinity.com

negative - not on there either.

(fyi: I temporarily installed the app to see if it works there and it does - but I don't like watching with the app bc tiny phone screen)

Expert

Re: Unable to watch my purchases on tv.xfinity.com


@tt0303 wrote:

negative - not on there either.

(fyi: I temporarily installed the app to see if it works there and it does - but I don't like watching with the app bc tiny phone screen)


i could not follow your reply. you siad it works and 'negative-non on there either. do you see the purchases on the phone/tablet?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to watch my purchases on tv.xfinity.com

negative is another way of saying "no."

no - i can't see it on there(phone or tablet) either

Expert

Re: Unable to watch my purchases on tv.xfinity.com


@tt0303 wrote:

negative is another way of saying "no."

no - i can't see it on there(phone or tablet) either


thank you for clarifying. call 800-Comcast and select billing. ask the agent to determine why you can't see your purchases on your current address/account. If you wish to wait, a Comcast employee will usually reply here within 72 hours.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to watch my purchases on tv.xfinity.com

Hi there, tt0303.  I can help look into your account to see what happened with your purchases. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Unable to watch my purchases on tv.xfinity.com

@ComcastMartin Hi, thanks!  I have sent you a message.