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Unable to authorize stream app on roku devices

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Unable to authorize stream app on roku devices

I have a Roku enabled TV that was running the app fine. As of today, I got a roku stick for another tv in the house and tried setting up the app on that. Every time I go to authorize the code, it brings me to the “success” screen but then the tv says that I need a video service. I do have both internet and cable in my subscription.
And now my Roku TV is also disabled where I can’t get past that “success”/error screen combo.

My experience is exactly described in this previous thread.
https://forums.xfinity.com/t5/Stream-TV-App/Re-Roku-Xfinity-Stream-Beta-app-Error-createDrmSession-1...

It also seems that other people have had similar problems as well.
For the amount that I’m paying, it is very frustrating to have a platform that seems to consistently have the same problem over a long period of time.