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This Video Cannot Be Played

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New Poster

This Video Cannot Be Played

"We've run into a problem while streaming"

Can't watch LiveTV, or DVR recordings on my laptop.

 

Customer Service Diagnostics
Build number 21
OS Windows 10
Browser Chrome 80.0.3987.149
Flash version 0
Status in home
Entitlements tve-vod, tve-linear, cdvr, cvod, est, clinear, transactions
Last fingerprint cloudtv_web_polymer_5.19.0_prod_1586234863567_30249
Stream provider primetime
Video ID tvgrid/listing/2001661904070330109/detail/?channelId=5585336190985962104
Stream ID tag:xfinitytv.comcast.net,2013:channel-station:7711086542304528117:chNum:557:callSign:HBOFW#stream:format:HLS
Error code TVAPP-00277
Error description see error docs
Error aux info http://ccr.linear-nat-rsg-red.xcr.comcast.net/HBOFW_W_SD_NAT_9770_0_6065022383541415163.m3u8?format=...
Video Provider 557 HBOFW
Video Source TVListingDetail
Video Title The LEGO Movie 2: The Second Part

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Official Employee

Re: This Video Cannot Be Played

Hello, this may be an issue caused by your browser or computer. Please try deleting and reinstalling Chrome or Firefox (your choice of browser) first, and see if it alleviates the issue.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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