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TVAPP-00477 on windows 10 laptop connected via wifi to my home router

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TVAPP-00477 on windows 10 laptop connected via wifi to my home router

Windows Version 10.0.19041 Build 19041

Connected to my home wifi.

This has been on going for quite a while now.

I have enabled Flash.

Streaming comes up everything looks great until I press play

it trys to load a couple of times then gives up with

TVAPP-00477  paying too much for this service to not work properly.

Any suggestions would be appreciated, been very frustrated with Xfinity support

and even swore at a stupid chat bot.

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Re: TVAPP-00477 on windows 10 laptop connected via wifi to my home router

Some additional information from the diagnostics page.

Build number15

OSWindows 10

BrowserChrome 85.0.4183.121

Flash version32.0.0

Statusin home

Entitlementscvod, tve-vod, cdvr, clinear, transactions, est, tve-linear

Last fingerprintcloudtv_web_polymer_6.4.0_prod_1601948581969_46902

Stream providerprimetime

Video ID tve/video/ODOL_Disney-10452954/

Media ID comcast:tve:vod:guid:ODOL_Disney-10452954

Stream ID hTlAW07bGJ4E

Error code TVAPP-00477

Error description DRM_ERROR(DRM_SUPPORT_ERROR)

Error aux infohttp://link.theplatform.com/s/P_bgCC/hTlAW07bGJ4E?format=redirect

Video ProviderFreeform

Video SourceTveVideo

VideoTitleKal Penn Approves Our Democracy

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Expert

Re: TVAPP-00477 on windows 10 laptop connected via wifi to my home router


@marleycat9 wrote:

Some additional information from the diagnostics page.

Build number15

OSWindows 10

BrowserChrome 85.0.4183.121

Flash version32.0.0

Statusin home

Entitlementscvod, tve-vod, cdvr, clinear, transactions, est, tve-linear

Last fingerprintcloudtv_web_polymer_6.4.0_prod_1601948581969_46902

Stream providerprimetime

Video ID tve/video/ODOL_Disney-10452954/

Media ID comcast:tve:vod:guid:ODOL_Disney-10452954

Stream ID hTlAW07bGJ4E

Error code TVAPP-00477

Error description DRM_ERROR(DRM_SUPPORT_ERROR)

Error aux infohttp://link.theplatform.com/s/P_bgCC/hTlAW07bGJ4E?format=redirect

Video ProviderFreeform

Video SourceTveVideo

VideoTitleKal Penn Approves Our Democracy


try updating chrome and turn off flash.



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