Community Forum

TV Stream - Error ftde.provision.accountMismatch

Highlighted
Frequent Visitor

TV Stream - Error ftde.provision.accountMismatch

When trying to sign into the Xfinity website to stream TV, I get this error: Error ftde.provision.accountMismatch I have cleared cache and cookies. I have tried Internet Explorer, Chrome and Safari. I get this error on two computers on different IP addresses. Is anyone able to assist? My username might be tied to another profile/account.
Highlighted
Silver Problem Solver

Re: TV Stream - Error ftde.provision.accountMismatch


@plushie wrote:
When trying to sign into the Xfinity website to stream TV, I get this error: Error ftde.provision.accountMismatch I have cleared cache and cookies. I have tried Internet Explorer, Chrome and Safari. I get this error on two computers on different IP addresses. Is anyone able to assist? My username might be tied to another profile/account.

Try calling 1800comcast-Billing.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Official Employee

Re: TV Stream - Error ftde.provision.accountMismatch

Hello, plushie. Thanks for reaching out to us on the forums. I apologize to hear you are having issues trying to stream. That's certainly frustrating. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: TV Stream - Error ftde.provision.accountMismatch

Hey, plushie. I received your PM and I am happy to assist you further, however, in order to maintain the privacy of your account we must complete this discussion in a private message. In order for me to send you private messages, you must re-enable that feature on your forum profile page. Unfortunately, I cannot send you a private message until you do that first. If you have issues trying to re-enable this feature just let me know and I can get that taken care of for you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: TV Stream - Error ftde.provision.accountMismatch

I've turned on private messages.
Highlighted
Official Employee

Re: TV Stream - Error ftde.provision.accountMismatch

I'm glad I was able to assist you with getting you back into the streaming portal, plushie. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!