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Streaming on phone app

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Streaming on phone app

Everything had been working well, until I tried to watch on my phone yesterday. It says I need to subscribe to watch the channel (upgrade my package?) But when I click on the link, there is nothing that explains what it expects me to do. I will not pay more to watch on my phone... I will cancel the whole thing.
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Silver Problem Solver

Re: Streaming on phone app

Hard to tell what your issue is; does this help?

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

 

You may not be on your Xfinity wifi ?

 


@sjb15 wrote:
Everything had been working well, until I tried to watch on my phone yesterday. It says I need to subscribe to watch the channel (upgrade my package?) But when I click on the link, there is nothing that explains what it expects me to do. I will not pay more to watch on my phone... I will cancel the whole thing.

 


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Expert

Re: Streaming on phone app


@sjb15 wrote:
Everything had been working well, until I tried to watch on my phone yesterday. It says I need to subscribe to watch the channel (upgrade my package?) But when I click on the link, there is nothing that explains what it expects me to do. I will not pay more to watch on my phone... I will cancel the whole thing.

did it previously work? device? operating system? OS version? were you at home connected to your own home xfinity wifi SSID? were you trying to stream live numbered TV channels? recordings? on-demand? did TVgo channels work?



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