Community Forum

Streaming on home wifi

Highlighted
New Poster

Streaming on home wifi

Ever since we switched modems I have not been able to stream shows that require 'in-home Wifi'.  We have given you our modem information multiple times.  How do we get this to work?

Highlighted
Expert

Re: Streaming on home wifi


@debstrand wrote:

Ever since we switched modems I have not been able to stream shows that require 'in-home Wifi'.  We have given you our modem information multiple times.  How do we get this to work?


run the xfinity my account app. select the internet tab and touch the gateway/modem shown. (is there more than one?) compare the serial number on the app with the HFC MAC address that is on the gateway. do they match exactly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!