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Streaming channels gone

New Poster

Streaming channels gone

I am extremely upset with Comcast right now. I spoke to three different agents and they all told me that if I drop my package where I would lose the up TV channel and the WeTV channel… I would still be able to get them through Xfinity stream. All three of them told me to go out and buy the Roku stick and that way I could stream those channels, I wouldn’t be able to record them but I could watch them live. Well guess what happened?? $60 later with the Roku sticks and surprise surprise I can’t stream those channels. Beyond mad and disgusted with the lack of skill and understanding the Comcast agents have. With all the money I spend there, again THREE different people just made me lose $60 in Roku sticks. They are useless and I can’t return them.
Regular Visitor

Re: Streaming channels gone

same issue here. xfinity customer for years, one day uptv, wgn etc were showing "This Requires a Subscription" and telling me to visit Shop/Upgrade to update my packages. So I did, but there is no "UPtv and WGN America" option. So I call Sales, they have no idea. Call support, they have no clue. Go to the service center in town, they say xfinity and the effected networks failed to reach an agreement and that they haven't gotten around to updating the guide and stuff yet. Service center agent said the only reason I had the channel before was because I was in a grandfathered plan and now it's unavailable until they reach an agreement.

 

I ordered U-verse TV and internet to replace Xfinity, since they get UPtv ... but their U-verse service was so bad I returned it the next day. Also found out this morning when I went in the attic that the U-verse installer managed to rip a hole in an A/C duct. Lovely.

 

So now, we're stuck without a couple of our favorite channels until further notice. Which could be never for all we know.

 

Good luck!

Expert

Re: Streaming channels gone


@Phil_McCracken wrote:

same issue here. xfinity customer for years, one day uptv, wgn etc were showing "This Requires a Subscription" and telling me to visit Shop/Upgrade to update my packages. So I did, but there is no "UPtv and WGN America" option. So I call Sales, they have no idea. Call support, they have no clue. Go to the service center in town, they say xfinity and the effected networks failed to reach an agreement and that they haven't gotten around to updating the guide and stuff yet. Service center agent said the only reason I had the channel before was because I was in a grandfathered plan and now it's unavailable until they reach an agreement.

 

I ordered U-verse TV and internet to replace Xfinity, since they get UPtv ... but their U-verse service was so bad I returned it the next day. Also found out this morning when I went in the attic that the U-verse installer managed to rip a hole in an A/C duct. Lovely.

 

So now, we're stuck without a couple of our favorite channels until further notice. Which could be never for all we know.

 

Good luck!


Using a smart phone/tablet, do the channels work normally?



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Regular Visitor

Re: Streaming channels gone

No. On Android, using the "Stream" app, the channel shows up with no Guide filters. If the "Free to me" filter is applied it is hidden from the guide. On the TV and app both, when tuning to the channel it shows an error saying to visit Shop/Upgrade to subscribe to the channel. Thing is the Preferred line-up does still list UPtv. Despite the informational literature at the local service center having already removed UPtv.

Regular Visitor

Re: Streaming channels gone

same for WGN America too.

Screenshot_20190703-171531_Stream.jpgwith "Free to me" filterScreenshot_20190703-171548_Stream.jpgwithout "Free to me" filter