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Court75
Regular Visitor
‎07-20-2019 05:53 PM

Roku

I don't have any sound on NBC. The Roku and Xfinity app are up to date. I do get sound through YouTube TV, but not xfinity.
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Rustyben
Expert
‎07-20-2019 10:16 PM

Re: Roku

@Court75 wrote:
I don't have any sound on NBC. The Roku and Xfinity app are up to date. I do get sound through YouTube TV, but not xfinity.

try the same channel using a smart phone/tablet or a desk/laptop connected to your home wifi. is there sound on the different device?



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Court75
Regular Visitor
‎07-21-2019 05:32 AM

Re: Roku

Yes! My Xfinity app on my phone streams the channel just fine!
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Court75
Regular Visitor
‎07-21-2019 05:40 PM

Re: Roku

Update: My cousin that works for Xfinity didn't have a solution when I first asked him. He just texted me and told me to change the language setting in the Xfinity app on the Roku to Spanish and it now works!
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barbarjpeterson
New Poster
‎09-11-2019 04:03 PM

Re: Roku

OK....so this morning I found that all 3 of my ROKU boxes were unable to produce sound on KARE11 (NBC) only!!!
Very frustrating.
I finally found this message from someone who have the same issue a few weeks ago.

CHANGE the Language on the XFINITY Roku APP to SPANISH and sound now works.

This is simply STUPID!
I don't have any idea why this works or who to report this idiocy to.

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