Roku

[Court75]

I don't have any sound on NBC. The Roku and Xfinity app are up to date. I do get sound through YouTube TV, but not xfinity.

[Rustyben]

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@Court75 wrote:
I don't have any sound on NBC. The Roku and Xfinity app are up to date. I do get sound through YouTube TV, but not xfinity.

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try the same channel using a smart phone/tablet or a desk/laptop connected to your home wifi. is there sound on the different device?

[Court75]

Yes! My Xfinity app on my phone streams the channel just fine!

[Court75]

Update: My cousin that works for Xfinity didn't have a solution when I first asked him. He just texted me and told me to change the language setting in the Xfinity app on the Roku to Spanish and it now works!

[barbarjpeterson]

OK....so this morning I found that all 3 of my ROKU boxes were unable to produce sound on KARE11 (NBC) only!!!
Very frustrating.
I finally found this message from someone who have the same issue a few weeks ago.

CHANGE the Language on the XFINITY Roku APP to SPANISH and sound now works.

This is simply STUPID!
I don't have any idea why this works or who to report this idiocy to.