Community Forum

Roku ap DEAD

Highlighted
New Poster

Roku ap DEAD

3 days in a row now, not a single channel will launch on the roku TV.

The channel guide loads but the shows will not play, or I get an error message saying it's not available now.

I have reported it on the roku device for days now, and no one seems to get the reports

Can I get a refund for the money we pay each month or is this just another case of more BAD SERVICE from xfinity?
Highlighted
Expert

Re: Roku ap DEAD


@Jmbur wrote:
3 days in a row now, not a single channel will launch on the roku TV.

The channel guide loads but the shows will not play, or I get an error message saying it's not available now.

I have reported it on the roku device for days now, and no one seems to get the reports

Can I get a refund for the money we pay each month or is this just another case of more BAD SERVICE from xfinity?

roku use is a free (currently) beta service. standard fix is to use your remote, highlight the xfinity stream TV beta channel and press the * (star) roku button. remote the stream TV channel. after removal unplug the TV from electricity for 30 seconds or more. plug back in and reinstall the xfinity stream channel. working now?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Roku ap DEAD

I've been having the same problem for a few days too. The restart/reboot technique didn't work.
Highlighted
Expert

Re: Roku ap DEAD


@Funkybuns wrote:
I've been having the same problem for a few days too. The restart/reboot technique didn't work.

follow the directions in the post I wrote that is just above yours. it is much more than a reboot.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!