Community Forum

Roku TCL error code (Error:TVAPP-00101)

Highlighted
New Poster

Roku TCL error code (Error:TVAPP-00101)

After addint Xfinity Beta App in the ROKU channels and attempting to connect to Xfinity. I got that message.  Now I am not connecting through my home network. I am away at college and Mac address is different. Any way to resovle this or does it mean I can only watch xfinity on my home network.

 

Please help resolve - I need my cable service.

 

thank you

Highlighted
Expert

Re: Roku TCL error code (Error:TVAPP-00101)


@Jax_03 wrote:

After addint Xfinity Beta App in the ROKU channels and attempting to connect to Xfinity. I got that message.  Now I am not connecting through my home network. I am away at college and Mac address is different. Any way to resovle this or does it mean I can only watch xfinity on my home network.

 

Please help resolve - I need my cable service.

 

thank you


the roku device is authorized as an in home substitute for a set top box. Like a STB, it won't work outside of your own home. you can use a smart device and cast to a chromecast dongle.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!