Roku Stream Beta not recognizing new account

We moved from state to state and “transferred” our xfinity services when we moved. They had to close and create a new account when we moved but our services stayed the same.

Now when we try to use the Stream Beta app on the Roku it says “ we cannot support customers without a video subscription” but we have cable and internet. I have tried resetting everything it just seems something isn’t linking. Are there any settings I can adjust?