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Remove device from streaming on my account

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Remove device from streaming on my account

Remove a device from streaming from my account. I changed the password but they are still able to stream live tv and ondemand.

Silver Problem Solver

Re: Remove device from streaming on my account


@amccaslin wrote:

Remove a device from streaming from my account. I changed the password but they are still able to stream live tv and ondemand.


Does this help?

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Remove device from streaming on my account

Hello, thank you for reaching out here on our forums.  I can help remove the devices accessing your stream, please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Remove device from streaming on my account

Hello amccaslin, I haven't heard from you and will be closing this post.  If you need any help going forward please don't hesitate to reach back out and create another thread.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!