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Remove Users from Xfinity Streaming App

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New Poster

Remove Users from Xfinity Streaming App

I am unable to remove a user/device from using my xfinity streaming app. I've updated my password but looks like if you are logged in, it doesn't kick you out. Can you help? I need to remove everyone and only authorized people, my family, should be able to login.

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Expert

Re: Remove Users from Xfinity Streaming App


@Eshaalan wrote:

I am unable to remove a user/device from using my xfinity streaming app. I've updated my password but looks like if you are logged in, it doesn't kick you out. Can you help? I need to remove everyone and only authorized people, my family, should be able to login.


more information is needed. how did the ones not wanted get signed in? are they on 'your' main account username or on another username on your account. see see the usernames on your account go to xfinity.com and sign in. go to account, then users. are there any other users there? if so, have they given out their username/password to others? 



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Silver Problem Solver

Re: Remove Users from Xfinity Streaming App

Does this help?

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account


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I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!