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Re: Xfinity stream app not showing live channels

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Regular Visitor

Re: Xfinity stream app not showing live channels

I am having this issue as well. Only one channel is showing in live tv when I log into streaming services.  I tried doing the system refresh as previously suggested and that did not work. Calling support is also no help.

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Gold Problem Solver

Re: Xfinity stream app not showing live channels

Hey samanthaP1! Thanks for posting. I understand how not being able to view your entire line up on the App is pretty frustrating so let's get to the bottom of this! We'll refresh your user name to make sure it's entitlements are in line with your account. I'll follow up in the private message you sent. 

 

Ken


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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Gold Problem Solver

Re: Xfinity stream app not showing live channels

samanthaP1, looks like we just had to transfer the user ID! Easy-peasy! Truly appreciate the convo in private message. Post again if you ever need assistance. 

 

Ken


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!