Re: Xfinity Stream website known issue

i dont have a set top box, this is all online through the https://www.xfinity.com/stream/live/ account.

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@PleaseHelpMe7 wrote:

This isnt just a chrome issue though. I cant get it to run in firefox on my PC or on my Android which it worked just fine last night at 3am pst but since waking at 3pm pst today it clearly isnt working with anything more than a few channels. Not to mention again, its NOT just chrome.

 

it used to give me tons of channels, all in LIVE mode -- none are live now, only in tvgo and only 7 channels. All the previous episodes ive been watching have also vanished, theres nothing NEW being shown either.

This is all i see... <-- click (inserting pics are broken)

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I moved your post to a separate thread since you are not experiencing the same problem as that mega-thread.  if the channels are not in sync as to what is available on your web stream and android devices as the channel lineup that is on the X1 set top box, there is an issue in a database. call 800-comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

my flash is always on an up to date, and as i stated i USE firefox. i dont own another browser nor should i HAVE to install another to get this to work - besides, its clear chrome is also having issues. Plus i said it was on my android phone as well.... why does no one read what is written. Ive also logged in an out AND rebooted my pc/smartphone to no avail. even uninstalled an reinstalled the app on the phone. Nothing. Nada. same thing. im not the only one with this issue.

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@PleaseHelpMe7 wrote:

i dont have a set top box, this is all online through the https://www.xfinity.com/stream/live/ account.

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instant TV. try a different browser like edge or firefox. flash has to be on to verify security on the video path. try a smart device (phone/tablet) to see if problem exists there. also try rebooting the PC and running only the browser (no other programs at the same time).

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@PleaseHelpMe7 wrote:

my flash is always on an up to date, and as i stated i USE firefox. i dont own another browser nor should i HAVE to install another to get this to work - besides, its clear chrome is also having issues. Plus i said it was on my android phone as well.... why does no one read what is written. Ive also logged in an out AND rebooted my pc/smartphone to no avail. even uninstalled an reinstalled the app on the phone. Nothing. Nada. same thing. im not the only one with this issue.

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thank you for answering and clearing that up. it is clear your devices are not receiving a usable wifi signal. you could try cell data to see if the app works better. a tech visit may be necessary to diagnose and fix wifi issues if you have a comcast router/modem/gateway device.

I have no issues with any other streaming platforms... it is NOT my internet speed or router. This is an issue with your guys' coding on the website/app -- as again, im not the only one on your forums having this issue. i stream just fine on amazon, netflix, hulu, twitch,  youtube both on PC and on my same cellphone this problem is on your guys' end. having my router reset or switching to lower wifi isnt going to fix this issue.

honestly it would be nice if an official from comcast would chime in, but im guessing im not going to get that here =\

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@PleaseHelpMe7 wrote:

honestly it would be nice if an official from comcast would chime in, but im guessing im not going to get that here =\

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When it works for other people how are they supposed to know what is wrong for you?  I see all my channels.

lol but it doesnt work for EVERYONE if you look at the forums.

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@PleaseHelpMe7 wrote:

lol but it doesnt work for EVERYONE if you look at the forums.

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Sure, but then you don't blame the site, you find and fix the problem with your account/login or network connection.   There are possible issues if your login is not correctly tied to your account with TV service (sometimes there are old expired accounts or multiple addresses to confuse things) or if your device does not appear to be connected to your home network.

Except, ive done all that. *shrugs* it is what it is, ill find some place better then. thanks for nothin~

Hi everyone! I wanted to follow up on the app issue you all were experiencing. We would love to hear from anyone that seems to continue experiencing the problem, so we can take a further look. We appreciate your continued patience as we work through it. Thank you much.