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@PleaseHelpMe7 wrote:
This isnt just a chrome issue though. I cant get it to run in firefox on my PC or on my Android which it worked just fine last night at 3am pst but since waking at 3pm pst today it clearly isnt working with anything more than a few channels. Not to mention again, its NOT just chrome.
it used to give me tons of channels, all in LIVE mode -- none are live now, only in tvgo and only 7 channels. All the previous episodes ive been watching have also vanished, theres nothing NEW being shown either.
This is all i see... <-- click (inserting pics are broken)
I moved your post to a separate thread since you are not experiencing the same problem as that mega-thread. if the channels are not in sync as to what is available on your web stream and android devices as the channel lineup that is on the X1 set top box, there is an issue in a database. call 800-comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.
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@PleaseHelpMe7 wrote:
i dont have a set top box, this is all online through the https://www.xfinity.com/stream/live/ account.
instant TV. try a different browser like edge or firefox. flash has to be on to verify security on the video path. try a smart device (phone/tablet) to see if problem exists there. also try rebooting the PC and running only the browser (no other programs at the same time).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@PleaseHelpMe7 wrote:
my flash is always on an up to date, and as i stated i USE firefox. i dont own another browser nor should i HAVE to install another to get this to work - besides, its clear chrome is also having issues. Plus i said it was on my android phone as well.... why does no one read what is written. Ive also logged in an out AND rebooted my pc/smartphone to no avail. even uninstalled an reinstalled the app on the phone. Nothing. Nada. same thing. im not the only one with this issue.
thank you for answering and clearing that up. it is clear your devices are not receiving a usable wifi signal. you could try cell data to see if the app works better. a tech visit may be necessary to diagnose and fix wifi issues if you have a comcast router/modem/gateway device.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi everyone! I wanted to follow up on the app issue you all were experiencing. We would love to hear from anyone that seems to continue experiencing the problem, so we can take a further look. We appreciate your continued patience as we work through it. Thank you much.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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