Community Forum

Re: Wrong TV guide!!!!!

Highlighted
New Poster

Re: Wrong TV guide!!!!!

I don't have an Xbox, but same problem. Channel lineup wrong on my computer. I call and is connected with people who can't get a grip to what I'm saying. So I go to Chat..same thing. I asked what state was he in...India!!
Highlighted
Expert

Re: Wrong TV guide!!!!!


@jjenkins23 wrote:
I don't have an Xbox, but same problem. Channel lineup wrong on my computer. I call and is connected with people who can't get a grip to what I'm saying. So I go to Chat..same thing. I asked what state was he in...India!!

if you have rebooted the desk/laptop and the time is set righton the PC call 800-Comcast and select billing and ask the agent to verify that your account location is accurate and ask for a deep account background database refresh to be peformed.  otherwise an official Comcast employee will usually reply within 72 hours of your original post.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!