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ROKU Xfinity Stream stopped working

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ROKU Xfinity Stream stopped working

Xfinity stream on ROKU stopped working ; talked to Xfinity several times and no one knows
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Re: ROKU Xfinity Stream stopped working


@Laurieann214 wrote:
Xfinity stream on ROKU stopped working ; talked to Xfinity several times and no one knows

do you get to the home screen and can move the menu choice around using the buttons on the remote? 



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Re: ROKU Xfinity Stream stopped working

Yes. ROKU streams all other apps except Xfinity Stream.

It worked for 3 days then stopped.

I can as far as logging into to Xfinity.com/authorize and they declare “Success”, then my ROKU clears from the 6 digit code screen and says it doesn’t recognize an Xfinity internet and throws the “DrmSession.403-102” error
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Expert

Re: ROKU Xfinity Stream stopped working


@Laurieann214 wrote:
Yes. ROKU streams all other apps except Xfinity Stream.

It worked for 3 days then stopped.

I can as far as logging into to Xfinity.com/authorize and they declare “Success”, then my ROKU clears from the 6 digit code screen and says it doesn’t recognize an Xfinity internet and throws the “DrmSession.403-102” error

using the my account app on a smart phone/tablet go to the internet tab. is more than one modem/gateway there? touch it and compare the shown serieal number to the gateway/modem's HFC MAC address. is it exactly the same character by character? have you moved in the last 60 days?



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