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Prime video.

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Prime video.

I am able to add prime video to my den tv, but not to my bedroom.  The instructions say to go to your website,  how do I proceed?

 

Silver Problem Solver

Re: Prime video.


@Thinlyn2 wrote:

I am able to add prime video to my den tv, but not to my bedroom.  The instructions say to go to your website,  how do I proceed?

 


It sounds like one of your X1 boxes has the firmware update and the other hasn't gotten it yet.  In that case, keep trying every day until you get the update.

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Gold Problem Solver

Re: Prime video.


@Thinlyn2 wrote: I am able to add prime video to my den tv, but not to my bedroom. ...

Please see https://www.xfinity.com/support/articles/xfinity-x1-amazon-prime-video. Is the X1 box an RNG150 or Pace XG1v1?