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Prime Video Won’t play my purchases through Xfinity Box.

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Prime Video Won’t play my purchases through Xfinity Box.

I can’t play my Amazon Prime purchases through the Prime App on my Xfinity box. Done all the troubleshooting steps, reboot, unregistered, reregister the tv. I can play them using my Samsung Tv remote through the smart hub but not using the xfinity remote. Get error code 9068. This just recently started happening. Was fine 2 days ago.
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Expert

Re: Prime Video Won’t play my purchases through Xfinity Box.


@Gargoyle1369 wrote:
I can’t play my Amazon Prime purchases through the Prime App on my Xfinity box. Done all the troubleshooting steps, reboot, unregistered, reregister the tv. I can play them using my Samsung Tv remote through the smart hub but not using the xfinity remote. Get error code 9068. This just recently started happening. Was fine 2 days ago.

you posted in the streaming website but seem to be speaking of the amazon prime app on X1 or Flex. which?



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