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Paying for Programming already contracted to access

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Regular Visitor

Paying for Programming already contracted to access

I pay for a channel lineup and many times i access these channels after they had a play date.  Recently, I have found in some cases that when i access them shortly after they have played, I am asked to pay a fee to see the episode.  This has never happened since i began paying for the Comcast Service and wish to know what my agreement is that requires me to pay for something i have already purchased.  Example:  I pay for Starz and missed the Sunday, February 16, episode of OUtlander.  When i tried to access it the next day, MOnday, It was tagged with a fee to be able to access.  I do not remember in the past where something like this happened nor do I recall notification of the any change in program location or fees required.       

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Silver Problem Solver

Re: Paying for Programming already contracted to access


@screennamenot wrote:

I pay for a channel lineup and many times i access these channels after they had a play date.  Recently, I have found in some cases that when i access them shortly after they have played, I am asked to pay a fee to see the episode.  This has never happened since i began paying for the Comcast Service and wish to know what my agreement is that requires me to pay for something i have already purchased.  Example:  I pay for Starz and missed the Sunday, February 16, episode of OUtlander.  When i tried to access it the next day, MOnday, It was tagged with a fee to be able to access.  I do not remember in the past where something like this happened nor do I recall notification of the any change in program location or fees required.       


Outlander is no longer included in the Xfinity Starz package.

https://www.businessinsider.com/how-to-watch-outlander


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I am just a customer, volunteering my time to help other customers here in the Forums.
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