No background music CBS shows on website

I noticed last week that when watching CBS shows that are recorded on my DVR on the Xfinity Stream website all I hear while the show is playing is the sound effects and dialogue, the background music is muted so low I can't hear anything. The music during commercials is fine, and I hear it just fine on the mobile app and when I'm watching on my TV. It's ONLY on the website and ONLY CBS that this is happening.

Am I the only one or has anyone else experienced this?

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Rustyben

Expert

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24.6K Messages

6 years ago

@acf07d wrote:

I noticed last week that when watching CBS shows that are recorded on my DVR on the Xfinity Stream website all I hear while the show is playing is the sound effects and dialogue, the background music is muted so low I can't hear anything. The music during commercials is fine, and I hear it just fine on the mobile app and when I'm watching on my TV. It's ONLY on the website and ONLY CBS that this is happening.

Am I the only one or has anyone else experienced this?

when playing video on the website and experiencing the problem click the text bubble on the video window and turn off SAP and descriptive audio.

0

Xfinity Stream Website

acf07d

No background music CBS shows on website

Rustyben

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