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@acf07d wrote:
I noticed last week that when watching CBS shows that are recorded on my DVR on the Xfinity Stream website all I hear while the show is playing is the sound effects and dialogue, the background music is muted so low I can't hear anything. The music during commercials is fine, and I hear it just fine on the mobile app and when I'm watching on my TV. It's ONLY on the website and ONLY CBS that this is happening.
Am I the only one or has anyone else experienced this?
when playing video on the website and experiencing the problem click the text bubble on the video window and turn off SAP and descriptive audio.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
