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No Longer Possible to Seek Within A Video

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Problem Solver

No Longer Possible to Seek Within A Video

When watching a program on demand using the Xfinity Stream website on a PC, it is no longer possible to "seek" within the video, that is, to move the progress bar to a different part of the video.

 

For example, if you wanted to watch only the last ten minutes of a particular episode, or only wanted to watch a specific scene, you couldn't do it.  The video plays from the beginning, and it is not possible to go forward.

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Official Employee

Re: No Longer Possible to Seek Within A Video

Hello @Tcalg,

 

Can you please share specifically what content you are viewing when trying to scrub?

Certain VOD and LiveTV content, by regulation, does not have that option availble.

 

Thanks


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Problem Solver

Re: No Longer Possible to Seek Within A Video

The specific video which prompted my complaint was an episode of This Is Us, s02e18 "The Wedding".  You can go backward, but you can't move the seek bar forward.  I don't use the stream website alot, but I know I have watched numerous videos from many different networks and have been able to seek forward in the video.  I f disabled seeking were more common, you'd think I would have noticed before now.

 

I posted about this episode in  the On Demand forum.  This episode, when viewed on a cable box, has a video glitch which resulted in two minutes being cut off from a scene late in the show.  All I wanted to do was to go on the Xfinity Stream website, seek forward to that point late in the episode, and check if the Stream version had the same problem as the cable box version.  But I couldn't do that.

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Official Employee

Re: No Longer Possible to Seek Within A Video

Hello @Tcalg,

 

Sorry to hear that you encountered this situation because of a glitch in your recording.

 

I checked out the VOD episodes for that series and none of them offer the option to scrub forward.

 

These options vary by content agreement with the content providers and is not something we can offer across the board on all content. We will continue to work to expand our feature offerings for content.

 

As it stands, this is working as intended.


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