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Message reads: Connect to in-home wifi to watch

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Frequent Visitor

Message reads: Connect to in-home wifi to watch

I am already connected to my in-home wifi, but I am seeing this message on a number of different channels (not all), as well as some on demand content that I would like to watch.

 

So far, I have rebooted my modem, as well as my laptop, but still need help resolving this problem.

 

Can someone help me with this? 

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Silver Problem Solver

Re: Message reads: Connect to in-home wifi to watch

Can you give us a list of some channels you are getting this?  (ESPN, ABC, etc.)


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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

Channel 852 - CSNNE

Channel 853 - NFL Network

Channel 856 - CBS Sports

 

That's just to name a couple without having to go through the channels one at a time. I also get that same "connect to in-home wifi" message when trying to access any number of shows that are in the on demand section. It doesn't seem to correspond with the channel being accessible or not.

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Silver Problem Solver

Re: Message reads: Connect to in-home wifi to watch

Are you logged in to your Xfinity SSID?


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Expert

Re: Message reads: Connect to in-home wifi to watch


@tpm985 wrote:

I am already connected to my in-home wifi, but I am seeing this message on a number of different channels (not all), as well as some on demand content that I would like to watch.

 

So far, I have rebooted my modem, as well as my laptop, but still need help resolving this problem.

 

Can someone help me with this? 


I know you posted in the stream website area, but do you have a smart phone/tablet to try the xfinity stream TV app? if so, does the smart device work normally?



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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

I'm not sure what an SSID is. 

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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

The same thing seems to be happening on my other devices as well.

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Expert

Re: Message reads: Connect to in-home wifi to watch


@tpm985 wrote:

The same thing seems to be happening on my other devices as well.


what is the SSID name that you are connecting for your wifi? have you tried using a pc connected by ethernet to see if that works?



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Silver Problem Solver

Re: Message reads: Connect to in-home wifi to watch

https://wifi.xfinity.com/connect-devices.php


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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

I have a laptop that doesn't allow me to connect via ethernet, otherwise I would.

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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

After checking, I am logged into my Xfinity SSID. What's weird is that some channels work fine, but others consistently don't work.

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Official Employee

Re: Message reads: Connect to in-home wifi to watch

Hi @tpm985 I submitted a separate ticket for this issue, and will follow up with you as soon as I hear back any updates.


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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

Thanks.

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Official Employee

Re: Message reads: Connect to in-home wifi to watch

@tpm985 customer care may be contacting you soon, if not already, to discuss a few troubleshooting steps. If you do not get that call, please let me know.


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New Poster

Re: Message reads: Connect to in-home wifi to watch

Are you using a VPN to connect to the Internet? Your system adminidtrator should know.  I had the same problem with Xfinity trying to stream TV and movie channels that worked fine on my TV but not on my desktop. I found that if I turned off my VPN access and went directly to the Internet I was able to stream Xfinity stations. Remember even though you may have Comcast with Xfinity at home the Cable TV is direct wired through boxes however Xfinity streaming is not, it goes to the Internet first and then back to your desktop. So if you are using a VPN part of the signal is blocked.  Turn off your VPN or access Xfinity another way and it should work fine, did for me.

 

pwrnapper

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Frequent Visitor

Re: Message reads: Connect to in-home wifi to watch

No Im not using a VPN