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Making sure streaming doesn't count against my Internet bandwidth and data limit

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Regular Visitor

Making sure streaming doesn't count against my Internet bandwidth and data limit

Just signed up for the $10/month streaming service (in addition to my Internet service). My understanding is that what I get through the streaming service is not charged against my allotted Internet bandwidth or monthly data limit. If I have that right, does what I see on xfinity.com/stream/ on Chrome not count against my Internet bandwidth, or do I need a separate app or something?
 
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Silver Problem Solver

Re: Making sure streaming doesn't count against my Internet bandwidth and data limit

Streaming Comcast TV using something like Xfinity Stream on a phone/tablet or Roku should not count against your data. Be aware that Peacock WILL count as data. It's treated the same as any other streaming service.

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Expert

Re: Making sure streaming doesn't count against my Internet bandwidth and data limit

adding.... on a PC watching channels that are labelled 'TVgo' (and on demand items marked the same) do count. (those are not comcast servers).



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Regular Visitor

Re: Making sure streaming doesn't count against my Internet bandwidth and data limit

Ooohkaaay. I was just trying to get access to basic cable on my PC, essentially the lineup called "EXTRA/SAVER PRO +/STARTER PRO +". When I go to to Xfinity Stream now I just see a very limted selection of random shows. Should I be seeing all the channels I've signed up for? When, for example, I go to the CNN I just see the Preesidential Debate asnd a couple of town halls.

 

So I don't get what I'm getting for the additional $10/month I signed up for (or tried to sign up for). Maybe that didn't go through. All I see on the "Thanks, here is your Xfinity order confirmation." emal is "Xfinity Flex Cancelled." Should I see something there about basic cable access being added, for $10/month?


 

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Expert

Re: Making sure streaming doesn't count against my Internet bandwidth and data limit


@dtronvig wrote:

Ooohkaaay. I was just trying to get access to basic cable on my PC, essentially the lineup called "EXTRA/SAVER PRO +/STARTER PRO +". When I go to to Xfinity Stream now I just see a very limted selection of random shows. Should I be seeing all the channels I've signed up for? When, for example, I go to the CNN I just see the Preesidential Debate asnd a couple of town halls.

 

So I don't get what I'm getting for the additional $10/month I signed up for (or tried to sign up for). Maybe that didn't go through. All I see on the "Thanks, here is your Xfinity order confirmation." emal is "Xfinity Flex Cancelled." Should I see something there about basic cable access being added, for $10/month?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Making sure streaming doesn't count against my Internet bandwidth and data limit

Hello @dtronvig, thanks for reaching out to our Digital Care Team through our Forums page. We are delighted to have you as a customer with us and I would be more than happy to assist you with this basic TV cable concern. As well as assist you with any other service needs.

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


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