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MLB Extra Innings Beta Streaming Channels re: Sound Volume

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Frequent Visitor

MLB Extra Innings Beta Streaming Channels re: Sound Volume

HI: Why is the volume so much lower on the MLB Extra Innings Beta channels than on the regular Comcast Digital and Hi Def. channels?

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Official Employee

Re: MLB Extra Innings Beta Streaming Channels re: Sound Volume

Hi @skyscraperjoe

Sorry for the experience you're having. I haven't had any issues, nor run into this yet. I'd be happy to investigate so we can isolate the cause of your problem. Let's start here:

 

  • Device make and model:
  • Android OS/ iOS (be specific):
  • App version (found in Settings (gear icon) at the bottom of the page):

 


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Frequent Visitor

Re: MLB Extra Innings Beta Streaming Channels re: Sound Volume

Hi: I am talking about the sound coming out of my 52 inch Sony 1080P LED TV while using my XI Cable Service. This volume problem also occurs periodically on DVR programs. Thank You for offering to help.   SkyscraperJoe

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Official Employee

Re: MLB Extra Innings Beta Streaming Channels re: Sound Volume


@skyscraperjoe wrote:

Hi: I am talking about the sound coming out of my 52 inch Sony 1080P LED TV while using my XI Cable Service. This volume problem also occurs periodically on DVR programs. Thank You for offering to help.   SkyscraperJoe


Thanks for clarifying where you were experiencing this issue. Does this happen on just that one TV or do you experience something similar/different on your other cable devices?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: MLB Extra Innings Beta Streaming Channels re: Sound Volume

Hi: It appears to happen only on the large great room TV which is connected to the Main X1 Box. My wife is currently watching a series on PBS from the DVR and the one she is currently watching she had to turn the tv audio up to 41 to hear it but the episode before it was normal with the audio at 22. See what I mean? It happens with some DVR programming and not others and also with streaming Beta MLB Extra Innings. Thank You for your looking into this.  SkyscraperJoe

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Official Employee

Re: MLB Extra Innings Beta Streaming Channels re: Sound Volume

I see! Can you please private message us with your full name and account number? I may need to submit a ticket for you.

 

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