Community Forum
@rvanderson wrote:
Weeks ago all of the major networks and my premium movie channels disappeared from Stream's TV listing. I called customer service, nothing. They have no idea what happens on the Stream app. I have not changed my Xfinity subscriptions - but now I have far less access to standard cable TV stations. No CBS, NBC, ABC... No HBO, etc. I can watch them all on my TV set, and used to be able to on Stream, but not any more. I have not seen anything from Xfinity about changes or how to get back my missing channels. If you lost your broadcast rights you better tell your customers! Fix your Stream service! Reset my TV entitlements! Do SOMETHING!
you posted on the streaming website area of the forum but speak of stream apps. what device are you using that experienced the problem? if a web stream did you try on a smart phone/tablet to see if the stream worked properly with the different device? if using a PC did you try using an up-to-date chrome browser?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@miningthestars wrote:
Same here. After hours of trying to solve the issue I give up. I think it has something to do with a promotion comcast is running till Oct 13th screwing up the web portal. I am a comcast customer, I pay for TV and internet. When I try to watch live TV online , the channel lineup is limitied to 3 channels only. I am running fully uprgarded chrome and right OS and everything. Frustrating, but I would say typical for this company. All I can do is wait and hope they fix it. Calling customer service is an excercise in futility.
did you just move (new address), or change out your gateway/modem? are your installed set top boxes working in the home?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@rvanderson wrote:
Both, but phone app is worse, only QVC is available via most recent app. Useless.
Everything thru TV box is fine. Anything that’s “internet” is missing the majority of channels. Did all the resets and updates and cable checks and cache clears and stand on head and consult of chicken bones. Everything was fine - all channels on all devices and services - before August. Been in same house for 15 years, same cable subscription.
using a desk/laptop sign in to your xfinity.com account (not streaming). select users. add a new unrestricted user and use that new username to sign in to app/website. got all your channels now?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jodswe wrote:
Same problem here. Until three days ago, I got all the channels I pay for streaming on my desktop computer and on my Samsung Smart TV. Then all the sudden, the local affiliates for NBC, CBS, and FOX are no longer available. Everything else works fine. I have talked to an Xfinity represenative on the phone and also stopped by the Xfinity store and talked to a representative in person. No one had any idea what the problem is. All channels come in fine on the TV hooked up to the cable box. I think Comcast is up to something, but I have no idea why. Also, the wierd thing is that I can still stream these channels on my Android devices that use the xfinity app.
Anyone have any more ideas?
since it works on android but not the computer that is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
