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Logout of All Devices Using Xfinity Stream

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Regular Visitor

Logout of All Devices Using Xfinity Stream

Hi!  How do I deactivate xfinity stream on devices like ipads and iphones?  My former roommate is still watching tv, movies, etc on xfinity stream via my account and I would like to have her removed.  I've seen something about deprovisioning.  Please advise.  Thank you!

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Expert

Re: Logout of All Devices Using Xfinity Stream


@kelgas619 wrote:

Hi!  How do I deactivate xfinity stream on devices like ipads and iphones?  My former roommate is still watching tv, movies, etc on xfinity stream via my account and I would like to have her removed.  I've seen something about deprovisioning.  Please advise.  Thank you!


beside changing your own password before deprovisioning, go to Xfinity.com and sign in. go to account, then users. are any users listed there? if so, they need to change their pass there, too. if one or more are listed that you wish to remove access to the stream app you can set access or remove the users from your account.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Logout of All Devices Using Xfinity Stream

Hi there, kelgas619. Thank you for posting here for support. I can do this for you on my end! Please go ahead and send me a PM with your first and last name, we will go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!