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Log out all users

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New Poster

Log out all users

I noticed that someone is streaming or watching shows from my account that I have never watched. I contacted xfin chat and she basically said it’s ok bc they’re all free. I don’t care that they’re free, I don’t want an unauthorized person having access to my account! I changed the password, but that doesn’t help. Thanks.
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Expert

Re: Log out all users


@Mugsybanni wrote:
I noticed that someone is streaming or watching shows from my account that I have never watched. I contacted xfin chat and she basically said it’s ok bc they’re all free. I don’t care that they’re free, I don’t want an unauthorized person having access to my account! I changed the password, but that doesn’t help. Thanks.

did you sign someone's device in on your account or provide a secondary user to someone? go to xfinity.com, sign in, go to account. go to users. any users listed there? while there change your own password again for the next step. 



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Official Employee

Re: Log out all users

Hello @Mugsybanni 

 

All of the devices on your account have been deprovisioned. Please change your password and logg back into any desired devices.

 

Thank you.


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