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@kmmcveigh wrote:
For the lasr several days, I’ve been unable to watch the NBC Sports Philadelphia channel on my Xfinity Stream TV app for my Samsung Smart TV. The sound works but the picture is scrambled, with a weird artifact from the last channel I watched. Since NBCSports Phila. is the main reason I subscribe to Xfinity, this is a major issue for me. Please help.
when you next see this issue use a smart phone/tablet and play same program. same problem at the same time?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Thanks for posting, kmmcveigh. Welcome. We appreciate you bringing this issue to our attention and we're sorry to hear about the issues with the picture quality that you are experiencing. It sounds like there may have been some issues with this network previously. I had heard other reports about this problem. Please let us know what was suggested by RustyBen if you can and we will be glad to assist from there. Thank you.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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