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Issues viewing NBCSports Phila channel on Xfinity Stream TV app for Samsung Smart TVs

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Issues viewing NBCSports Phila channel on Xfinity Stream TV app for Samsung Smart TVs

For the lasr several days, I’ve been unable to watch the NBC Sports Philadelphia channel on my Xfinity Stream TV app for my Samsung Smart TV. The sound works but the picture is scrambled, with a weird artifact from the last channel I watched. Since NBCSports Phila. is the main reason I subscribe to Xfinity, this is a major issue for me. Please help. 

Expert

Re: Issues viewing NBCSports Phila channel on Xfinity Stream TV app for Samsung Smart TVs


@kmmcveigh wrote:

For the lasr several days, I’ve been unable to watch the NBC Sports Philadelphia channel on my Xfinity Stream TV app for my Samsung Smart TV. The sound works but the picture is scrambled, with a weird artifact from the last channel I watched. Since NBCSports Phila. is the main reason I subscribe to Xfinity, this is a major issue for me. Please help. 


when you next see this issue use a smart phone/tablet and play same program. same problem at the same time?



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Official Employee

Re: Issues viewing NBCSports Phila channel on Xfinity Stream TV app for Samsung Smart TVs

Thanks for posting, kmmcveigh. Welcome. We appreciate you bringing this issue to our attention and we're sorry to hear about the issues with the picture quality that you are experiencing. It sounds like there may have been some issues with this network previously. I had heard other reports about this problem. Please let us know what was suggested by RustyBen if you can and we will be glad to assist from there. Thank you. 


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New Poster

Re: Issues viewing NBCSports Phila channel on Xfinity Stream TV app for Samsung Smart TVs

I have been having the same issue since June 8th.  I called once about it then gave up. This is the only channel that does not come in when using the xfinity stream app on my Samsung TV.  Any advice would be greatly appreciated.  I have reinstalled the app once to no avail.