Frequent Visitor
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5 Messages
I had Stream now its gone
I didn't realize this until the other day, but I had Stream listed under my services. I do not think it was a pay subscription so maybe it was part of my internet package? I used it for a day and now it has disappeared. Well, not really disappeared but it just shows about 6 free channels that are mostly ads. Now I cannot find anywhere to sign up again or get it working like before. I only use Xfinity for the internet and do not have a TV account if that matters...
I know the info is pretty limited but does anyone had any ideas?
burny20
New Poster
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1 Message
6 years ago
Computer deciding who's eligible?
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deeve
Frequent Visitor
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5 Messages
6 years ago
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deeve
Frequent Visitor
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5 Messages
6 years ago
To be honest, I don't really know. It is hard to figure out the difference between the two or even to find a channel lineup. What is the difference?
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deeve
Frequent Visitor
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5 Messages
6 years ago
Yesterday I did sign up for a 30 day free trial of Instant TV and it looks the same as what I before and does include the DVR option. The CSR was not able to tell me why I had it before. I do like that Instant TV does not count against my download limit.
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deeve
Frequent Visitor
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5 Messages
5 years ago
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Last12know
New Poster
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1 Message
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
would you do a quick test to determine next step? using a smart device use the xfinity myAccount app. select TV tab, then the link at the top to show your subscribed channel lineup. do the normal channels appear there? if so go back to the main menu, select the internet tab. Do you show just one modem/gateway? touch the gateway and compare its shown 'serial number' with your actual data modem/gateway's HFC MAC address label. are they identical?
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william32
New Poster
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1 Message
5 years ago
Me too, I think. I have xfinity tv and internet and all of a sudden all I get is
cheddar tv on TV GO. Where did this come from? Where did the ordinary broadcast lineup that is on my bill disapear to?
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