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How can a saved show just disappear?

Regular Visitor

How can a saved show just disappear?

I recorded a movie a few days ago, most definitely saw later that it was in the list of saved programs, and just now when I wanted to watch it, it's GONE. I never watched it. I didn't delete it. It's not among the deleted programs in the trash. How is this possible???

 

For the obscene amout of money that Comcast charges for its services, this should not happen.

Silver Problem Solver

Re: How can a saved show just disappear?


@xochiquetzal01 wrote:

I recorded a movie a few days ago, most definitely saw later that it was in the list of saved programs, and just now when I wanted to watch it, it's GONE. I never watched it. I didn't delete it. It's not among the deleted programs in the trash. How is this possible???

 

For the obscene amout of money that Comcast charges for its services, this should not happen.


Is this with your X1 DVR?


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Regular Visitor

Re: How can a saved show just disappear?

Thanks for answering. I'm not sure, and I can't check because I'm away from home. We have two of the standard cable boxes that Xfinity provides, but I set the show to record online. I do this quite routinely--setting shows to record online and watching them online--and it always works fine except this time and one other time when something seemed to mysteriously disappeared.

Expert

Re: How can a saved show just disappear?


@xochiquetzal01 wrote:

Thanks for answering. I'm not sure, and I can't check because I'm away from home. We have two of the standard cable boxes that Xfinity provides, but I set the show to record online. I do this quite routinely--setting shows to record online and watching them online--and it always works fine except this time and one other time when something seemed to mysteriously disappeared.


check your smart device xfinity TV remote app. select recordings. does it show up there? (that list of recordings will just show your home DVR recordings)



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New Poster

Re: How can a saved show just disappear?

It's been happening to us too. We have cloud based DVR and are missing about 5 recordings today. It's really annoying.

Regular Visitor

Now ALL my recorded shows have vanished.

I've just had a look at my recorded shows, and now ALL of them have disappeared--around 15 programs. 

 

I called customer support about a movie that disappeared a couple of weeks ago, and the guy I talked to was totally clueless. He had no idea. I'm not going to call again. It's a waste of time.

 

Great job Xfinity!