How can a saved show just disappear?

[xochiquetzal01]

I recorded a movie a few days ago, most definitely saw later that it was in the list of saved programs, and just now when I wanted to watch it, it's GONE. I never watched it. I didn't delete it. It's not among the deleted programs in the trash. How is this possible???

For the obscene amout of money that Comcast charges for its services, this should not happen.

[RobertWy]

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@xochiquetzal01 wrote:

I recorded a movie a few days ago, most definitely saw later that it was in the list of saved programs, and just now when I wanted to watch it, it's GONE. I never watched it. I didn't delete it. It's not among the deleted programs in the trash. How is this possible???

For the obscene amout of money that Comcast charges for its services, this should not happen.

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Is this with your X1 DVR?

[xochiquetzal01]

Thanks for answering. I'm not sure, and I can't check because I'm away from home. We have two of the standard cable boxes that Xfinity provides, but I set the show to record online. I do this quite routinely--setting shows to record online and watching them online--and it always works fine except this time and one other time when something seemed to mysteriously disappeared.

[Rustyben]

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@xochiquetzal01 wrote:

Thanks for answering. I'm not sure, and I can't check because I'm away from home. We have two of the standard cable boxes that Xfinity provides, but I set the show to record online. I do this quite routinely--setting shows to record online and watching them online--and it always works fine except this time and one other time when something seemed to mysteriously disappeared.

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check your smart device xfinity TV remote app. select recordings. does it show up there? (that list of recordings will just show your home DVR recordings)

[COHgirl]

It's been happening to us too. We have cloud based DVR and are missing about 5 recordings today. It's really annoying.

[xochiquetzal01]

I've just had a look at my recorded shows, and now ALL of them have disappeared--around 15 programs. 

I called customer support about a movie that disappeared a couple of weeks ago, and the guy I talked to was totally clueless. He had no idea. I'm not going to call again. It's a waste of time.

Great job Xfinity!