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How can I remotely log out of all accounts using my xfinity login?

New Poster

How can I remotely log out of all accounts using my xfinity login?

I’ve changed my password and the person I want logged out is still able to log in! Please help.
Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hi @tony_preston1 

 

I've deprovisioned all devices on your account (mobile, web). You should shortly see a request to log back in. All others will as well. lf they do not have your updated password, they will be denied. 



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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

Awesome thank you!
Official Employee

Re: How can I remotely log out of all accounts using my xfinity login?

Hi tony_preston1, the action that (ComcastArlene) has taken is the best way to ensure that every username on the account is logged out. Please reach back out to me here or via PM if you need anything further, have a good day. 


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Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

Amazing I been asking for the same thing for the last couple days and Xfinity is giving me the run around!
Expert

Re: How can I remotely log out of all accounts using my xfinity login?


@OceanCrown wrote:
Amazing I been asking for the same thing for the last couple days and Xfinity is giving me the run around!

if these are people that you gave access at one time or the other you will need to ask to have all the streaming devices 'deprovisioned' on your account. before doing this change your password. an official employee will usually reply to your post within 72 hours. You can call 800-Comcast and ask for tech support, then ask tech support to transfer you to app support. ask the app support agent to deprovision all of your devices. It will be necessary to sign in on your own devices again. be sure to change the password prior to the call.



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Regular Visitor

Re: How can I remotely log out of all accounts using my xfinity login?

Xfinity reached out to me and fix it for me
Official Employee Digital Care

Re: How can I remotely log out of all accounts using my xfinity login?

Thank you for letting us know this has been resolved for you. If you need assistance in the future, don't hesitate to reach out. Thanks for being a valued member of the Comcast family. Take care. 


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New Poster

Re: How can I remotely log out of all accounts using my xfinity login?

I need to get any device logged into the Xfinity Stream app forcefull logged out. Is there a way you can do this for me? I checked under "Manage Devices" and that doesnt show anyone logged in even though I did so on a second device to verify.