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Fire TV remote works everything but 'watch' on xfinity stream site

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Fire TV remote works everything but 'watch' on xfinity stream site

I am able to log in and access the xfinity stream site via the browser on my fire tv and fire stick. I can get to the guide and pick a channel and show to watch.  BUT once I hit 'watch' nothing happens.  I've tried it on all of my fire stick TV's.  Any suggestions on how to get the stream web site to allow a fire tv remote to watch a program?  

Expert

Re: Fire TV remote works everything but 'watch' on xfinity stream site


@Schvf882 wrote:

I am able to log in and access the xfinity stream site via the browser on my fire tv and fire stick. I can get to the guide and pick a channel and show to watch.  BUT once I hit 'watch' nothing happens.  I've tried it on all of my fire stick TV's.  Any suggestions on how to get the stream web site to allow a fire tv remote to watch a program?  


check this site's list of Amazon devices. is your model one of the included devices?

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements 



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New Poster

Re: Fire TV remote works everything but 'watch' on xfinity stream site

fire stick 4k. I am using the Silk browser to access xfinity.com. I am able to log in, access xfinity stream content.  But it does not respond when I click 'watch' for any show on any channel.  Some browsers like Firefox display incompatible error message.  Silk dress not. It allows full access to your account and to the xfinity stream content.  But stops at 'watch's. 

Expert

Re: Fire TV remote works everything but 'watch' on xfinity stream site


@Schvf882 wrote:

fire stick 4k. I am using the Silk browser to access xfinity.com. I am able to log in, access xfinity stream content.  But it does not respond when I click 'watch' for any show on any channel.  Some browsers like Firefox display incompatible error message.  Silk dress not. It allows full access to your account and to the xfinity stream content.  But stops at 'watch's. 


not a supported browser. https://forums.xfinity.com/t5/Mobile-Apps/ANSWERED-Xfinity-Stream-Minimum-Requirements/ta-p/3266752 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!