Community Forum
@mahlmann65 wrote:
I am a new Xfinity customer, I went with Xfinity because I understood I could use my existing Roku devices to stream TV. I have successfully authorized 2 Roku devices (Premier+ & Ultra models) unfortunately a 3rd device (Premier+ model) is giving the following error: Error createDrmSession.403-102. This error is presented whether the device is wired to the LAN or on wifi. I have noticed the device that is NOT allowing authorization is Premier+ Model #4630X while the Premier+ Model that is working is #4630RW - both have the same software version. Do you have any thoughts as to why one Premier+ would successfully connect while the other will not?
do you have X1 set top box(es) in your home hooked up to service and that are working?
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@mahlmann65 wrote:
I do not have any set top boxes that was the point of my selecting Xfintity - I should be able to use the Roke devices I already owned.
thank you for the answer. Since you only have the Instant TV service you are limited to 2 total streaming devices at the same time. improperly closing (an example) a web browser with an active stream TV website will take one of the two slots leaving only one. once you have 2 devices streaming any attempt to stream the third device will fail. Could that be the problem?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
