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Error 3305 on every channel on the Xfinity Stream app

New Poster

Error 3305 on every channel on the Xfinity Stream app

For the past 2 days I've been getting error 3305 on every channel on the Xfinity Stream app, despite being connected to the internet.  I have already deleted and re-installed the app twice, and still gives the connection error 3305 on all channels, and states that if internet is otherwise working, which it is, to select another channel, where I get the same exact error. All other streaming apps work, except Xfinity Stream.  What is going on Xfinity?

Official Employee

Re: Error 3305 on every channel on the Xfinity Stream app

Hi LMMBA. We appreciate you visiting and posting on the Xfinity Forums. I can assist with troubleshooting the Xfinity Stream app error you are receiving. Please send me a private message and include your full name so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employee

Re: Error 3305 on every channel on the Xfinity Stream app

Hi LMMBA. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!