Digitizing,poor movie quality on xfinity.com

[jharperdvm]

Movies online are coming over half pixelated and jumpy where all other movie services are normal.  Is there a way to have this corrected?  I have tried the call center, the chat, the chat bot and the entire troubleshooting section.  My Internet device has been refreshed and restarted repeatedly.

[Rustyben]

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@jharperdvm wrote:

Movies online are coming over half pixelated and jumpy where all other movie services are normal.  Is there a way to have this corrected?  I have tried the call center, the chat, the chat bot and the entire troubleshooting section.  My Internet device has been refreshed and restarted repeatedly.

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are you using your own home xfinity wifi (not the xfinitywifi SSID)? have you powered down your device completely for 30 seconds or more and then restarted? is this a smart device (phone/tablet) or desk/laptop?

[jharperdvm]

Thank you for your response but found it was the fast time accelerator and turned if off. Works perfectly.

[JethroBodeen]

it was the fast time accelerator and turned if off.

Could you give any instructions or a link for this?  I have the same problem and googling it just gives a bunch of things about driving a car with the accelerator pedal stuck...which could be exciting but doesn't help here.

[RobertWy]

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@JethroBodeen wrote:

it was the fast time accelerator and turned if off.

Could you give any instructions or a link for this?  I have the same problem and googling it just gives a bunch of things about driving a car with the accelerator pedal stuck...which could be exciting but doesn't help here.

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https://forums.xfinity.com/t5/XFINITY-Stream-Website/Streaming-on-computer-issues/m-p/3277118/highli...

[BruceW]

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@JethroBodeen wrote:

it was the fast time accelerator and turned if off.

Could you give any instructions or a link for this?

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chrome://settings/system "Use hardware acceleration when available" = off, then close Chrome and restart it.