New Poster
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2 Messages
Digitizing,poor movie quality on xfinity.com
Movies online are coming over half pixelated and jumpy where all other movie services are normal. Is there a way to have this corrected? I have tried the call center, the chat, the chat bot and the entire troubleshooting section. My Internet device has been refreshed and restarted repeatedly.
Rustyben
Expert
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24.6K Messages
6 years ago
are you using your own home xfinity wifi (not the xfinitywifi SSID)? have you powered down your device completely for 30 seconds or more and then restarted? is this a smart device (phone/tablet) or desk/laptop?
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jharperdvm
New Poster
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2 Messages
6 years ago
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JethroBodeen
New Poster
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22 Messages
6 years ago
it was the fast time accelerator and turned if off.
Could you give any instructions or a link for this? I have the same problem and googling it just gives a bunch of things about driving a car with the accelerator pedal stuck...which could be exciting but doesn't help here.
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
chrome://settings/system "Use hardware acceleration when available" = off, then close Chrome and restart it.
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