Community Forum

DVR and Recordings

New Poster

DVR and Recordings

I am trying to access my DVR using the iphone app and a web browser.  When I log to Saved Recordings it is empty.  I now that there are recordings on the DVR.  I am also not given the option to record a show when viewing the live guide.  Shouldn't this be an option?  The Comcast rep told me that I need to have Comcast interet and the X1 box.  for this option to work.  I have a Motorolla HD dual tuner DVR.  Thank you in advance for any help.  

Diamond Problem Solver

Re: DVR and Recordings

If you have a Motorola dual tuner, you have the wrong box. That is a legacy dvr not an X1 dvr. In the future, even with an X1 dvr, there’s no ability to set a recording remotely

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!