DVR No Longer Available on My PC

ASIMPSON264 · ‎01-05-2020

I'm no longer able to see my DVR when I log in to my account on my PC. I'm using the latest version Google Chrome so this shouldn't be an issue.

RobertWy · ‎01-05-2020

@ASIMPSON264 wrote:

I'm no longer able to see my DVR when I log in to my account on my PC. I'm using the latest version Google Chrome so this shouldn't be an issue.

Check your latest bill to be sure you are paying for DVR seervice.

What indicates you can't access the DVR?

https://www.xfinity.com/stream/recordings

My recordings are there.

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ASIMPSON264 · ‎01-06-2020

Thanks for the reply. I just checked my DVR via my remote on my home TV and it's working. Just not on my PC. Weird.

Rustyben · ‎01-06-2020

@ASIMPSON264 wrote:

Thanks for the reply. I just checked my DVR via my remote on my home TV and it's working. Just not on my PC. Weird.

please check to see if the recordings show up on a smart phone/tablet.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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