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@sunshinesalbel wrote:
I am attempting to watch a show on CBS via xfinity stream and get the error message:
Connect to in-home wifi to watch
I am at home and connected to my wifi.
Is there something else I need to do?
did you try a different device (like a phone/tablet)? same symptom? check your modem/gateway's HFC MAC address and compare it to the 'serial number' shown on the myAccount app, internet tab for the modem. is it exactly the same character by character?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
