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Connect to in-home Wifi to watch while attempt to view at home

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Connect to in-home Wifi to watch while attempt to view at home

After Xfinity upgraded the cable installation to the connection box at the street, the system prevents the streaming of a show with Connect to in-home Wifi to watch failure.   Before the upgrade, the streaming was good.   How could it be resolved?

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Expert

Re: Connect to in-home Wifi to watch while attempt to view at home


@ploo308 wrote:

After Xfinity upgraded the cable installation to the connection box at the street, the system prevents the streaming of a show with Connect to in-home Wifi to watch failure.   Before the upgrade, the streaming was good.   How could it be resolved?


was your modem/gateway changed out lately?



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Official Employee

Re: Connect to in-home Wifi to watch while attempt to view at home

Greetings, ploo308! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with trying to stream. I know it's more convenient to be able to stream your shows and not be tied to a TV. If you can please respond to Rustyben's question, feel free to send me a PM afterward with your first and last name so I can look further into the issue as well.

 

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Official Employee

Re: Connect to in-home Wifi to watch while attempt to view at home

Hello, ploo308. We have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!