Community Forum

Cloud dvr records all episodes instead of new episodes only

Highlighted
Frequent Visitor

Cloud dvr records all episodes instead of new episodes only

Over the past few weeks, all episodes of shows are being recorded instead of just New episodes. Is this a problem for other subscribers?

Highlighted
New Poster

Re: Cloud dvr records all episodes instead of new episodes only

Yes, I have this problem with just one of my recorded tv shows.  I've checked the settings several times but it continues to record all episodes instead of just the new ones.

Highlighted
Expert

Re: Cloud dvr records all episodes instead of new episodes only

find a recording or the next time the show is on the guide. press info, record options. does it show 'HD preferred' or an actual channel's call letters? (different networks have different new/repeat/"no marking"). is the new and repeats set to new? if 'new/repeat' is not marked at all then the X1 system will consider it 'new'.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Silver Problem Solver

Re: Cloud dvr records all episodes instead of new episodes only

I've noticed that some shows are not identified as new/repeat; that is an issue with the content provider and not Xfinity/Comcast.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Frequent Visitor

Re: Cloud dvr records all episodes instead of new episodes only

All shows incorrectly scheduled for recording are marked Repeat, and subsequent New episodes are correctly scheduled for recording.  All are non-Big Three network shows...they are usually Discovery or History. 

 

In one case, the setting had changed (not by me) to record both New and Repeat.  Correcting the setting to New only did not apply universally.  I had to reset each episode individually.

 

I guess this is why Streaming is still labeled Beta...

Highlighted
Expert

Re: Cloud dvr records all episodes instead of new episodes only


@llgrubbs wrote:

All shows incorrectly scheduled for recording are marked Repeat, and subsequent New episodes are correctly scheduled for recording.  All are non-Big Three network shows...they are usually Discovery or History. 

 

In one case, the setting had changed (not by me) to record both New and Repeat.  Correcting the setting to New only did not apply universally.  I had to reset each episode individually.

 

I guess this is why Streaming is still labeled Beta...


in the series settings do you have HD preferred/SD preferred/ "station call letters here" only choice?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Cloud dvr records all episodes instead of new episodes only

To he available settings are
HD preferred (my selection)
HD only
SD preferred
SD only

I have selected HD preferred since I began using Streaming, long ago. This issue with recording Repeat episodes when set for New only is recent.
Highlighted
Expert

Re: Cloud dvr records all episodes instead of new episodes only


@llgrubbs wrote:
To he available settings are
HD preferred (my selection)
HD only
SD preferred
SD only

I have selected HD preferred since I began using Streaming, long ago. This issue with recording Repeat episodes when set for New only is recent.

many series are shown on multiple networks and each can set 'new/repeat' flag on their network. you can check the next episode's date/time/channel and then remove the series recording. then locate the next episode in the guide and press the record button. leave the setting 'call letters' only. then other channels won't be recorded. the best practice is to set recordings from the guide rather than the search system so that you can set just the channel you want to record.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Silver Problem Solver

Re: Cloud dvr records all episodes instead of new episodes only

If a program does not have new/repeat, all programs will be recorded.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
New Poster

Re: Cloud dvr records all episodes instead of new episodes only

Having a similar issue. Repeat episodes are recording even tho it is set to record new episodes only. This started recently. It’s only some series, not all. I noticed that in some cases (eg Blue Bloods) repeats are being aired not flagged as Repeat. Others (eg SNL) are actually airing very old episodes flagged as New. I assume this is intentional deception to get people to watch these shows. CBS and NBC need to get complaints or FCC trouble to stop doing this.
Highlighted
Expert

Re: Cloud dvr records all episodes instead of new episodes only


@RobLod wrote:
Having a similar issue. Repeat episodes are recording even tho it is set to record new episodes only. This started recently. It’s only some series, not all. I noticed that in some cases (eg Blue Bloods) repeats are being aired not flagged as Repeat. Others (eg SNL) are actually airing very old episodes flagged as New. I assume this is intentional deception to get people to watch these shows. CBS and NBC need to get complaints or FCC trouble to stop doing this.

blue blooks has not been marking new nor repeat causing it to record for all of us that record new episodes of the show.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!