Can not stream TV

I can play movies but TV says to subscribe. I have subscribed and was watching tv last night. I recently did an upgrade where xfinity sent me a tv box despite saying repeatedly I did not want the cable box I wanted to use my rokus. I returned the equipment and that seems to be the issue.

Error code tvapp-00116
I have signed out and in restarted rokus, deleted app and reinstalled. From research it looks like you guys need to update my account to not having a tv box and have the streaming device.

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Responses

Rustyben

Expert

•

24.6K Messages

6 years ago

@Chris418 wrote:
I can play movies but TV says to subscribe. I have subscribed and was watching tv last night. I recently did an upgrade where xfinity sent me a tv box despite saying repeatedly I did not want the cable box I wanted to use my rokus. I returned the equipment and that seems to be the issue.

Error code tvapp-00116
I have signed out and in restarted rokus, deleted app and reinstalled. From research it looks like you guys need to update my account to not having a tv box and have the streaming device.

you will need to call 800-Comcast customer service and subscribe to instant TV (only 2 simultaneous streams allowed, 20 hours of 2 tuner DVR)

0

Chris418

Frequent Visitor

•

8 Messages

6 years ago

Thanks. It took 2 days, 7 representatives, 2 escalations, and 3 hours on the phone to get this craziness fixed.

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Xfinity Stream Website

Chris418

Can not stream TV

Rustyben

Chris418

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